Refund Policy
Refunds, Cancellations, and Adjustments
SOFTKIT SRL strives to maintain high standards of service quality and client satisfaction. Due to the nature of IT consulting and digital services, refunds are handled under clearly defined conditions.
Refund Eligibility
Refunds may be considered in the following situations:
Services not delivered according to the agreed scope
Billing errors or duplicate payments
Cancellation of services prior to commencement
Non-Refundable Services
Services already delivered or substantially completed
Custom, tailored, or consultancy-based services once work has begun
Delays caused by incomplete client information or third-party systems
Approved refunds are processed using the original payment method within a reasonable timeframe.